People always ask me, what exactly does it mean to be spokesman for an online casino? For starters it means I am in charge of putting together press releases for all the going on at the Jackpot Factory. Our casino management team passes on anything they think might be newsworthy for the general public and I send it out in a nice coherent statement.

One of the more interesting part of my job is to deal with public complaints against the casino. Unfortunately things don’t always run smoothly and sometimes players air their complaints about the casino in public. That’s when I step in and try to sort out their issues. Sometimes is just a matter of a misunderstanding with our support team and sometimes it’s a legitimate gripe with how they’ve been treated. I deal with just about everyone in the same manner - with complete honesty and open feedback. Later in the week I’ll tell you about a recent case I’ve been dealing with for 3 months! But not to worry, the story had an happy ending.