Until now most people reached me via the press@jackpotfactory.com email address. I didn’t really get too many private messages from players and most of the people in contact with me were media channels, PR companies and the like.

Well, I am happy to report that I will now be available “privately” for players to contact me directly. I can be reached at davidb@jackpotfactory.com I kindly ask that if you’re getting in touch with me it’s not to ask for a password or bonus! We do have a fantastic support team to handle those issues. I am more than happy to have people write in about issues they’ve experienced with us, giving feedback on our service or promotions, or when they feel that the casino hasn’t dealt with them in a fair manner.

Since I am still occupied on the PR side, I kindly request everyone’s patience in terms of responses. I will do my best to respond to everyone within 48 hours.

Looking forward to hearing from everyone.