This is one of the most frequently asked questions I get as the spokesman and VP of Player Affairs.  I wish online casinos had the same ability as land based where players hand in chips and a few seconds later walked away with some cash. Unfortunately in the online world things aren’t so simple. 

Most online casinos work with a 3rd party payment provider who processes financial transaction for them. Processing is a specialized industry and many online casinos simply can’t do the work themselves. So already online casinos are starting two steps back because they are working with 3rd party providers. Once you involve a 3rd party, no matter how competent they might be, there is room for miscommunications and mistakes.

Tomorrow I’ll delve into the payment side of things and explain why everything is so complicated!