Allow me to introduce you to Joanne K, a longtime All Slots Casino player from North Carolina. Joanne works as a florists at a neighborhood shop. Her story started when Neteller decided to stop processing transactions for customers based in the US. She had just hit a payout of $2,613 when she called it a night. She was fairly excited because her 10th anniversary was only a month and a half away and now she could surprise her husband with the new set of golf clubs he had his eyes on. Unfortunately Neteller was no longer processing withdrawals but we were able to send her a check. There was a lot of confusion at the time about how we were going to process withdrawals for US players so it took about a week before we were able to provide information to our players. Joanne, requested that check be sent to her work address so she could still surprise her husband! For some reason, the check never arrived. She contacted our support team about it and they started their “investigation” We saw that the check had been processed, FedEx had shipped it and that a Chris G. had signed for it. The only problem was Joanne didn’t know any Chris G. She contacted our support team again to try and sort out this issue. It was at this point it was escalated to my attention – Joanne told our support team about her anniversary surprise and they thought it was something I should know about. Next week I’ll fill everyone in about what we did to resolve this case.

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