Comments on: Jackpot Factory Launches an exclusive VIP Video Slot

By: wuan68

wuan68 — Mon, 03 Mar 2008 22:09:16 +0000

Thank-You to every one for their comments, I too thought I alone in not getting the same treatment and I have been triple digit player since the beginning(because I have a handicapped child and cannot easely leave my home)I have played so long that my vip number is one of the first ones. I hane won lot of jackpots including 2 10.000 ones but belive I have out thousands more in. I too no longer get the personal feeling and other casinos have sent me more comps with just minimal play but this casino will always be my first love and they deserve perks for not cutting out on U.S Players like some other

By: Debbie Young

Debbie Young — Wed, 20 Feb 2008 21:43:44 +0000

Yes, Were is the VIP treatment??? I play here a lot, and have only received a robe and some slippers one time. Nothing else? It would be nice if gifts were mailed to the VIP players. When I go to Vegas or Tunica they allow me to pick anything out of the gift shops that I won’t at no charge. Jackets jewerly etc. I do like the jackpot factory, and will continue to do most of my bussiness with them.

By: David Brickman

David Brickman — Wed, 20 Feb 2008 20:40:38 +0000

Patty and Ava, thanks for sharing your comments with us. As I’ve mentioned before all comments are important to us.

By: patticakes68

patticakes68 — Wed, 20 Feb 2008 19:28:03 +0000

I have to agree with everyone on the VIP bonuses and gifts. Just got back from Mohegan Sun and Foxwoods Casinos for 4 days and everything was a comp. From the suite, food, spa, salon and a Match box 20 concert as well as slot bonuses at both. To top it off I won $8,000 on a royal flush. I came back to see if I had any bonuses from the weekend and zip nothing how depressing!!!

By: Ava E

Ava E — Wed, 20 Feb 2008 00:32:20 +0000

Wow, I thought I was the only one feeling “not like a VIP”….and I have voiced this several times and felt like I was a “nobody” many times!!! I too, have spent thousands of dollars in the VIP Lounge and after the “honeymoon” stage wore off, it was back to being just a number or customer! It is very disappointing and I too, have found that I get better treatment at other casinos where I have not spent near the amount of money that I have spent here….and so the incentives have been to play elsewhere! It really is too bad because I love the Jackpot Factory casinos….I to two boxes of chocolates from other casinos that I don’t play at regularly at all….so thanks everyone for being vocal…I don’t feel alone anymore!!!

By: Patty

Patty — Tue, 19 Feb 2008 19:38:13 +0000

I agree with everyone about VIP bonuses. I also am a VIP and we get nothing. I just had a birthday at the end of January and not even a card. I play at other casinos also and on my birthday I was sent alittle something to play with.Just this week a casino sent mee 500 credits because they want me back. I may go back.

By: David Brickman

David Brickman — Tue, 19 Feb 2008 15:29:49 +0000

A sincere thanks to everyone who wrote in comments. Our VIP team will be following up with you all.

We are not afraid to post the negative comments. These things only make us better!

Our goal is to provide the best VIP experience possible and everyone’s comments gets us one step closer.

By: page

page — Tue, 19 Feb 2008 14:34:33 +0000

Dear David,

I have been a VIP for some 3 years now. I used to get things like a robe and slippers ( still wear them proudly) cake on my birthday and MANY more bonuses than i am currently getting. this year they totally forgot my birthday and i play on this site religiously day after day for years on end now. the gifts have stopped, the bonuses which were over 100 have gone down to 10 and im just not getting that loving feeling any more.
When you people had the first US banking issues, i spent HOURS AND HOURS to figure out how to deposit and called you repeatedly to let you know of my progress. for this i got a big 0 from the company, i gave detailed information to “James” who im sure took all the credit and i didnt get even a thank you letter.
I adore this site, my winning ratio has gone down to just about nothing, and i agree with an earlier reader who states that he gets more for his buck in vegas~
I was in vegas last week FULLY COMPED for a suite for 10 days, all meals, all shows and i felt like a somebody. my host would find me in the casino and ask how i was doing, fruit baskets in the room every day just to name a few of the perks.
I am a firm beleiver that you need to look at your promotions department very carefully and realize how many players you are going to lose because of this. I for one will be searching elsewhere to spend my hard earned money in which i deposit multiple times daily~

Sincerely,
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