Comments on: Jackpot Factory Launches an exclusive VIP Video Slot

By: wuan68

wuan68 — Mon, 03 Mar 2008 22:09:16 +0000

Thank-You to every one for their comments, I too thought I alone in not getting the same treatment and I have been triple digit player since the beginning(because I have a handicapped child and cannot easely leave my home)I have played so long that my vip number is one of the first ones. I hane won lot of jackpots including 2 10.000 ones but belive I have out thousands more in. I too no longer get the personal feeling and other casinos have sent me more comps with just minimal play but this casino will always be my first love and they deserve perks for not cutting out on U.S Players like some other

By: Debbie Young

Debbie Young — Wed, 20 Feb 2008 21:43:44 +0000

Yes, Were is the VIP treatment??? I play here a lot, and have only received a robe and some slippers one time. Nothing else? It would be nice if gifts were mailed to the VIP players. When I go to Vegas or Tunica they allow me to pick anything out of the gift shops that I won’t at no charge. Jackets jewerly etc. I do like the jackpot factory, and will continue to do most of my bussiness with them.

By: David Brickman

David Brickman — Wed, 20 Feb 2008 20:40:38 +0000

Patty and Ava, thanks for sharing your comments with us. As I’ve mentioned before all comments are important to us.

By: patticakes68

patticakes68 — Wed, 20 Feb 2008 19:28:03 +0000

I have to agree with everyone on the VIP bonuses and gifts. Just got back from Mohegan Sun and Foxwoods Casinos for 4 days and everything was a comp. From the suite, food, spa, salon and a Match box 20 concert as well as slot bonuses at both. To top it off I won $8,000 on a royal flush. I came back to see if I had any bonuses from the weekend and zip nothing how depressing!!!

By: Ava E

Ava E — Wed, 20 Feb 2008 00:32:20 +0000

Wow, I thought I was the only one feeling “not like a VIP”….and I have voiced this several times and felt like I was a “nobody” many times!!! I too, have spent thousands of dollars in the VIP Lounge and after the “honeymoon” stage wore off, it was back to being just a number or customer! It is very disappointing and I too, have found that I get better treatment at other casinos where I have not spent near the amount of money that I have spent here….and so the incentives have been to play elsewhere! It really is too bad because I love the Jackpot Factory casinos….I to two boxes of chocolates from other casinos that I don’t play at regularly at all….so thanks everyone for being vocal…I don’t feel alone anymore!!!

By: Patty

Patty — Tue, 19 Feb 2008 19:38:13 +0000

I agree with everyone about VIP bonuses. I also am a VIP and we get nothing. I just had a birthday at the end of January and not even a card. I play at other casinos also and on my birthday I was sent alittle something to play with.Just this week a casino sent mee 500 credits because they want me back. I may go back.

By: David Brickman

David Brickman — Tue, 19 Feb 2008 15:29:49 +0000

A sincere thanks to everyone who wrote in comments. Our VIP team will be following up with you all.

We are not afraid to post the negative comments. These things only make us better!

Our goal is to provide the best VIP experience possible and everyone’s comments gets us one step closer.

By: Rebecca

Rebecca — Mon, 18 Feb 2008 23:50:14 +0000

I’m wondering if anyone can post their experience in becoming a VIP. What does it take? I’m assuming you have to be a big bucks player for some time before being invited.

I’d love for some VIP’s to share their comments. :)