Unfortunately our US based players are very familiar with depositing problems when it comes to using their credit cards. Their Canadian neighbors to the North don’t have much luck either. They can deposit much easier with their credit cards but have the same problem receiving withdrawals and as most players will tell you, that’s the most important part! For a while Canadians had a great option called Use My Bank. But then that option suddenly developed a lot of technical problems which threw both players and casinos for a loop.

These days we encourage our Canadian players to stick with Entropay which is the equivalent of a virtual credit card. Details can be found here: http://www.jackpotfactory.com/banking.php

If you happen to be a Canadian and are happy with other deposit methods please feel free to chime in!

We’re back to everyone’s favorite topic, the wide world of payments and withdrawals.

It seems like it should be simple, a player requests a withdrawal, the money should be processed and sent to them. Today we’ll examine the situation in the US where things are not simple at all…

In the good old days there were a variety of payment options available for US players. Neteller, Click2Pay, Echeck, are just a few of the options that were out there. Players could easily deposit and withdraw funds from the casino and have it back in their account within 24-48 hours.

In today’s times the only way for US players to deposit at the casino is via credit card or UseMyWallet. The casino is unable to process funds back to a credit card which means we must send a check. While some casinos are able to wire money, the fees are enormous and there is no guarantee the money will arrive. If the bank catches on that it is related to gambling they might just confiscate the money.

I’ve said it before and I will say it again. If you live in the US your best deposit option is USeMyWallet. You can find details here http://www.jackpotfactory.com/usemywallet.php  If you have any specific questions please feel free to contact our support team.

Next week we’ll move into Canada and review their banking issues.

This is one of the most frequently asked questions I get as the spokesman and VP of Player Affairs.  I wish online casinos had the same ability as land based where players hand in chips and a few seconds later walked away with some cash. Unfortunately in the online world things aren’t so simple. 

Most online casinos work with a 3rd party payment provider who processes financial transaction for them. Processing is a specialized industry and many online casinos simply can’t do the work themselves. So already online casinos are starting two steps back because they are working with 3rd party providers. Once you involve a 3rd party, no matter how competent they might be, there is room for miscommunications and mistakes.

Tomorrow I’ll delve into the payment side of things and explain why everything is so complicated!

It’s been a while since I’ve updated everyone on how the banking situation is shaping up, so here’ the latest news.
Outside the US things are more or less stable,  unless of course you live in France or Canada! If you are French, we recommend using Entrpoay as your primary deposit option.  If you’re living in Canada and have had problems with UseMyBank, Entropay is also a great option for you.
For those Americans among us, you can still try using your traditional VISA cards and some VISA gift cards. Remember, we can offer you the UseMyWallet option. Just contact our support team ( support@jackpotfactory.com ) for details..

Let’s hope one day all the governments in the world come to their senses and allow their citizens the rights to choose where they want to game and how they want to pay!

I am happy to let everyone know that we’re just started accepting EntroPay at the Jackpot Factory casinos. The EntroPay Virtual VISA card is a pre-paid, refundable Visa card that can be used anywhere Visa is accepted. It’s actually one of the more user friendly preferred methods and only takes a few minutes to open and can be funded directly from your credit or debit card. If you’ve been experiencing a lot of credit card rejections, this you should definitely make the switch.

Even better that that is that the EntroPay Virtual VISA card is currently available in English, Portuguese, Spanish, French and Chinese and supports USD, GBP and EUR.

Sorry US based players… this method is only for our non US customers… but as always, if you’re in the US and you’d like to use another method aside from credit card, please contact our support team for details about Click2Pay and Quicktender.

Here is some fresh news straight form our financial department. In the coming days, when a US player makes a deposit, the amount billed to their card and shown in their statement will be for $0.01 - $0.05 less than the credits you deposited into your casino account.For example, if you deposit $50, you’ll receive 50 credits to play in your casino account but your card statement will show only $49.99 charged for the transaction.

Why the change? Apparently it’s been done to improve the success rate of the deposits at the casino. I hope this will provide our US players with a somewhat smoother experience when it comes to making deposits.

For the time being, despite the legislation, the US markets keeps on ticking…

I wish I could come here and talk about all the progress being made on US banking situation but the reality is that things are moving slowly. Industry insiders were sure that numerous company’s would prop up to fill the void left by Neteller, Instadebit and the like, but it seems there are very few options left for US players. Longtime online gamers remember when PayPal shut their doors to the online casino industry and within months Neteller was flourishing and serving the community well. However, things are a little different this time around. Most mainstream company’s are really afraid of starting up with the US government and the smaller company that are willing to take risks are simply not reliable enough for online casinos to trust. As a casino operator we take player security quite seriously and simply can’t work with “shady” payment options.

So what’s left for our US player base? First of all, we still have an ability to process your standard VISA cards. Yes, some players get rejected but if you try enough your transaction should go through. Additionally we have a direct relationship with a very reliable e-wallet and can open new accounts for US players with them on a case-by-case basis. As I mentioned in previous posts, if you are a US players and would like to explore this option please send an email to our support team.

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A few weeks ago I broke some news here about a US payment option that was leaving the market in it’s current form and then re-entering under the banner of a new option. The catch was that it would only be offered to current active users. Apparently, when this payment options saw my posting they ran straight to one of our executives wanting to know who this Brickman character was and why he’s posting such confidential material!

I contested their claim on a few grounds. I said, as soon as they go public, every forum in the online casino world would have posts about it, plus, our players have the right to know what’s going on in the industry. Suffice it to say I was right. My personal beliefs are to tell people the truth and provide as much real time information as possible. I would like to hear your thoughts about the flow of information from casinos and if you feel there is enough transparency out there? Waiting to hear from everyone…

In light of all the comments on “Very important note to US players,” I wanted to share some new banking developments that we’re working on at the Jackpot Factory. Before I continue, I want to reiterate that we are in the process of working on these and they do not yet exist – so consider this “inside information.”

We are working with our processor to get a system in place to help minimize the number of rejections players receive. As soon as this system is deployed, I’ll be sure to let everyone know. I don’t want to jinx this, but thought I’d tell you because if and when this goes through, it is going to be amazing news for our American players.

Additionally, we are able to nominate select players to Click2Pay in order to open an account for them. We’re not at liberty to discuss the criteria in public but if you’re interested in opening a Click2Pay account please send an email to support.

Hang in there US players….

A little advice for our US players… Open any alternative payment account that you can.

You know how they say all the good news goes down at the coffee machine? Well, I just made myself a cappuccino and overheard a finance manager on the phone with a bank. From what I was able to make out she said that several options will stop accepting applications from Americans in the next few days. However – and this is why this is important – some of them might continue to provide service to current customers. So if you’re in, you’re in!

We’ve all been watching as the payment options for the US dwindles down to a select few. So my advice – move quickly and get yourself on as many alternative payment options now.