It’s such an anxious moment, or many moments, when you’re waiting for a withdrawal from an online casino. While the process should be very smooth since there are thousands of transactions processed on a monthly basis, there’s always a glitch or two here and there which can become quite a headache if not dealt with properly.

When a player makes a withdrawal from an online casino their money is first generally routed through the casino’s payment system. Some casinos do their own checks to make sure a player has met the wagering requirements for any bonuses granted, and also does some basic fraud checks to make sure the withdrawal is legitimate. After that the money is sent through a processing company which in turns routs it to the appropriate payment method, such as check, Neteller, Click&Buy etc.

All along this banking superhighway there is a slight chance the money might be misdirected, misplaced, or simply stopped for some reason. This is exactly why all online casino players want to be sure they are playing at a reputable establishment. (Like All Slots! :)) Part of my job is dealing with these issues and chasing down funds that seemed to have gone “missing”. Most of the time the money still hasn’t reached its final destination and all that is needed is a bit of patience on behalf of the player. Other times it’s held up due to wagering requirements. In any event, if you’ve got a good casino rep and good support you should be able to get an informed answer from your casino within 24 hours.

I deal with the question of security and confidentiality quite a lot at the casino. While many people are happy to use their credit cards to make their deposits others are interested in a more anonymous method. The most important think for a payment method is the ease of which a player can actually access their funds. Many payment providers have minimum withdrawal limits which can be quite lofty for your casual gamer. Another issue is of course security. While most online wallets are very secure you still need to do your research and choose carefully. You can check out our banking pages for a list of options in your region.

As always if you have any questions please be sure to contact our support team and they’ll be happy to help.

This weekend we had a processing glitch which I’d like to share with everyone. I am writing about it because I feel it’s important for players to understand the complexity of the banking mechanisms at an online casino and because I don’t mind exposing “mishaps” to the public.

We had a player that had a nice winning streak and went to make a $12,000 withdrawal. Unfortunately the account where that money was being processed from had reached a minimum limit meaning the withdrawal was stopped. The player received an insufficient funds notification, which would give anybody a heart attack when making a withdrawal from a casino! To make a long story short, one of the automated procedures we have in place for funding this account broke down and thus we were left with egg on our face. To make matters slightly worse since it occurred over the weekend there really wasn’t much we could do since we’re dependant on the bank for manual adjustments.

Needless to say we’ve rectified the situation and put new stopgaps in place to ensure this type of thing doesn’t happen again. So when and if your online casino withdrawal gets sidelines somewhere keep in mind that it’s not always as easy as 1,2,3…

Great news everyone – Getting Ukash has been made even easier for our Spanish players. Ukash has announced they are now working with Telepay which will allow the 2m customers with Caixa Galicia issued debit and credit cards, and millions more with cards without ‘chips’ issued by other banks, to get Ukash 24/7 from the 950+ Caixa Galicia ATMs found all around Spain.

The addition of issuing from ATMs endorses the Ukash strategy of making vouchers conveniently available from as many outlets and channels as possible, meaning more and more people have access to this unique, safe, secure and anonymous online payment option.

For those of you out there who thought the US banking regulations would be cleared up soon I’ve got news for you… it hasn’t!
Many of our US players are still experiencing rejections when depositing with credit cards.

I would like to repeat that for US based customers your best option for depositing and withdrawing is still UseMyWallet. For information please see http://www.jackpotfactory.com/banking.php .

Our Customers Support team is more than happy to assist you in opening an account by walking you through the process.

I certainly hope we’ll see some resolution for these issues in the near future. Europe is going through a period of regulation across many nations and hopefully the US will follow its lead and do the same.

Unfortunately our US based players are very familiar with depositing problems when it comes to using their credit cards. Their Canadian neighbors to the North don’t have much luck either. They can deposit much easier with their credit cards but have the same problem receiving withdrawals and as most players will tell you, that’s the most important part! For a while Canadians had a great option called Use My Bank. But then that option suddenly developed a lot of technical problems which threw both players and casinos for a loop.

These days we encourage our Canadian players to stick with Entropay which is the equivalent of a virtual credit card. Details can be found here: http://www.jackpotfactory.com/banking.php

If you happen to be a Canadian and are happy with other deposit methods please feel free to chime in!

We’re back to everyone’s favorite topic, the wide world of payments and withdrawals.

It seems like it should be simple, a player requests a withdrawal, the money should be processed and sent to them. Today we’ll examine the situation in the US where things are not simple at all…

In the good old days there were a variety of payment options available for US players. Neteller, Click2Pay, Echeck, are just a few of the options that were out there. Players could easily deposit and withdraw funds from the casino and have it back in their account within 24-48 hours.

In today’s times the only way for US players to deposit at the casino is via credit card or UseMyWallet. The casino is unable to process funds back to a credit card which means we must send a check. While some casinos are able to wire money, the fees are enormous and there is no guarantee the money will arrive. If the bank catches on that it is related to gambling they might just confiscate the money.

I’ve said it before and I will say it again. If you live in the US your best deposit option is USeMyWallet. You can find details here http://www.jackpotfactory.com/usemywallet.php  If you have any specific questions please feel free to contact our support team.

Next week we’ll move into Canada and review their banking issues.

This is one of the most frequently asked questions I get as the spokesman and VP of Player Affairs.  I wish online casinos had the same ability as land based where players hand in chips and a few seconds later walked away with some cash. Unfortunately in the online world things aren’t so simple. 

Most online casinos work with a 3rd party payment provider who processes financial transaction for them. Processing is a specialized industry and many online casinos simply can’t do the work themselves. So already online casinos are starting two steps back because they are working with 3rd party providers. Once you involve a 3rd party, no matter how competent they might be, there is room for miscommunications and mistakes.

Tomorrow I’ll delve into the payment side of things and explain why everything is so complicated!

It’s been a while since I’ve updated everyone on how the banking situation is shaping up, so here’ the latest news.
Outside the US things are more or less stable,  unless of course you live in France or Canada! If you are French, we recommend using Entrpoay as your primary deposit option.  If you’re living in Canada and have had problems with UseMyBank, Entropay is also a great option for you.
For those Americans among us, you can still try using your traditional VISA cards and some VISA gift cards. Remember, we can offer you the UseMyWallet option. Just contact our support team ( support@jackpotfactory.com ) for details..

Let’s hope one day all the governments in the world come to their senses and allow their citizens the rights to choose where they want to game and how they want to pay!

I am happy to let everyone know that we’re just started accepting EntroPay at the Jackpot Factory casinos. The EntroPay Virtual VISA card is a pre-paid, refundable Visa card that can be used anywhere Visa is accepted. It’s actually one of the more user friendly preferred methods and only takes a few minutes to open and can be funded directly from your credit or debit card. If you’ve been experiencing a lot of credit card rejections, this you should definitely make the switch.

Even better that that is that the EntroPay Virtual VISA card is currently available in English, Portuguese, Spanish, French and Chinese and supports USD, GBP and EUR.

Sorry US based players… this method is only for our non US customers… but as always, if you’re in the US and you’d like to use another method aside from credit card, please contact our support team for details about Click2Pay and Quicktender.