Playing at a casino is a great, convenient, fun way to unwind at the end of a busy day. But I know sometimes it can be easy to get carried away, so I just wanted to take a moment and remind you that here at the Jackpot Factory, we highly encourage you to play responsibly within your limits.

Our support team is always standing by if you have any questions about our responsible gaming policies. Because you can play ’til the cows come home – just don’t bet the whole farm.

 While Australia’s been having some of the worst flooding in years, North America has been absolutely battered by winter storms this season. How’s the weather been in your area?

 Harvey’s has been serving up some pretty generous payouts lately! Dig in and win up to 30 free spins with a mystery multiplier of up to 25x! This is definitely a top pick this month.

And remember a while back when I mentioned that Hitman just wasn’t hitting? Well it seems the tables have turned, and Hitman is back in the lucky zone! Overall, it actually paid out more than the amount wagered on it, which is pretty amazing. How long is this lucky streak going to last?

 This January, the Jackpot Factory casinos are giving away free spins like there’s no tomorrow! Each week, a different game is featured, and a simple $50 purchase will get you an instant 25 free spins on that week’s game.

This week, the spotlight is on Sure Win. If you want free spins on this popular game, get them before they’re gone!

Gamblingkingz.com, a renowned online gambling news service, player advocate and industry commentator just released its 2010 Online Gambling Awards and has named All Slots Casino the Best Slots Casino for the second year in a row!
Here’s what Gamblingkingz.com had to say:

There are slots sites, and then there’s All Slots Casino. In 2010, the site operated by The Jackpot Factory Group has consolidated its position as the premier slots site with over 80 new game releases, an even better cash rewards program, and a well planned tournament schedule. This casino just goes from strength to strength and leaves the competition behind.

Congratulations to All Slots Casino, our Slots Casino of The Year for the second year running.

You’ve probably wondered who dreams up all this cool stuff that the online casinos do? Well, most casinos have a marketing department who help identify who their target audience is and what they are looking for. Determining your target will help you determine what type of promotion to run. Do I run a lottery, draw, contest, or giveaway? There are also some legal constraints in certain jurisdictions that require you to phrase a promotion in a certain way.

Along with the marketing team there is generally a creative team. Once the audience is identified, the creative team will think of a way to match that target with something exciting, interesting and fun! They are usually in charge of both the design & content. Basically it’s the entire pack our players see.

I’ll bet you didn’t realize how much work went into an online casino promotion? That’s only half the story… I will share the rest soon!

Sorry for the long delay between posts; I have basically been out of commission battling a nasty sinus infection  :cry:  I am happy to report that I am healthy as ever and ready to get back to action. There is a lot of news to report!

Last week we launched a revolutionary new product called the PCM – Player Communications Manager. It allows us to interact with players inside the casino software and provide live on the fly personalized assistance.  Not sure how to complete registration, don’t know which payment option works best for you?  Not a problem… our marketing representatives are standing by ready to help!

I’ll try and post on a more consistent basis now that I am back and healthy!

With the movie 21 going strong at the box office, everyone’s thoughts are on the card game 21, also known as blackjack.  So I thought it would be a good time to ask Jerry Needleman, our resident online blackjack expert, for a tip I could pass along to you.  Here’s what he said:

“Hey, David, thanks for asking.  And by the way, congratulations on your promotion, Mr. Vice President.

The best blackjack tip I could pass along to your readers would be to always remember what is the object of the game of blackjack.  Many people will tell you that the object is to get as close to 21 as possible, but that is not true.  The real object of the game is to beat the dealer.  There is a big difference between the two, and I’ll give you an example to show you what I mean.

Suppose you have cards totaling 12, and the dealer is showing a 6.  If the object were to get as close as possible to 21, you would hit.  But since the real object is to beat the dealer, you would be better off standing and letting the dealer go ahead and lose.

How is the dealer going to lose?  Remember, there are more 10-value cards than any other card in the deck.  So if the dealer is showing a 6, there is a good chance that he has a 10-card in the hole for a total of 16.  Now, the rules of blackjack say that the dealer must hit on 16, whether he wants to or not.  And when he hits on 16, there is a very good chance that he will get a 6 or higher and bust, and your 12 will win the game.

Some people might say a win with 12 is not a pretty win.  I say a win is a win, and I’ll take it any way I can get it.  Pretty or ugly, the important thing is to beat the dealer.  That’s what blackjack is all about”.

As the Vice President of Player affairs I have received a few emails regarding our customer support.  It’s amazing how sometimes one story can be seen completely different by two different people!

We had a case where a player was requested to send in some outstanding documents in order to receive their withdrawal. This might seem like a pain but it’s a preventative security measure plus an E-COGRA regulation.  We never purposefully hassle players with documents but we need to be sure the person we are paying is the player!

Anyway, this woman simply refused to send in documents. She didn’t really understand that the documents were required to receive the winnings but thought it was a stall tactic not to pay! Once she had decided to not send them in, no amount of explanations could change her mind. Therefore she thought our support service was terrible and non cooperative. To make a long story short, after a 15 minute call we managed to sort out the details and documents and she has since been paid.

I think the lesson learned here is communications. Everyone needs to really learn to listen better and not just see things from their perspective. She was sure we were stalling and couldn’t understand why she wasn’t getting paid. Our support team was getting frustrated because they didn’t understand why she simply didn’t fax the documents…

It’s all about communications..

One of the best ways for players to find a casino is to use a 3rd party reference site which is commonly referred to as an affiliate.

Affiliate websites can be forums, blogs, or just pages and pages of banner advertisements. It helps to get a 3rd party’s opinion on the casino operation and about their support service, games, and payment options. A well respected and long time affiliate partner of ours is Online Casino Suite  where you can find online casino reviews, games reviews, and software provider reviews.

Here’s an excellent example of a casino review done for All Slots Casino, which is the biggest online slots casino.

Like I said, when choosing an online casino it’s important to know who are the reputable and reliable operations. But once you’ve read the All Slots review I am sure you won’t have to look any further!