Comments on: Anatomy of a casino spokesman

By: aaron fuller

aaron fuller — Wed, 29 Aug 2007 10:23:15 +0000

WOW I READ THIS AND HAD TO LAUGH SORRY MAN BUT AGAIN READ THIS…
“I deposited twice at All Jackpots and when I didn’t win, they wrote me a mail that said “Sorry you had a losing streak, we’ve put some money in your account.” In all the time I’ve played online, I’ve never had a casino do that before.”

tHATS CRAZY i CALLED ON MY BIRTHDAY BBEING A DEPOSITING PLAYER NOT DEPOSITING A HUGE AMOUNT FOR THE LAST TWO YEARS+ NOW IM SURE MY SMALL DEPOSITS DONT COUNT FOR MUCH BUT A GOOD PORTION OF TIME I SPEND MORE THAN I CAN AFFORD TOO JUST CAUSE EVEN THOUGH I KNOW I SHOULDNT AND WHEN I CALLED AND EMAILED ABOUT POSSIBLY JUST GETTING LIKE 400 POINTS ADDED TO MY LOYALTY POINT BALANCE I WAS TOLD I HADNT DEPOSITED ENOUGH RECENTLY EVEN THOUGH I HAD DEPOSITED OVER 300$ IN LESS THAN 30 DAYS PRIOR TOO REQUESTING AT THE VERY LEAST A SMALL AMOUNT OF LOYALTY POINTS I KNOW 300$ ISNT MUCH IN THE ONLINE CASINO WORLD BUT FOR ME THATS HALF A MONTH OF PAY ALMOST SO MAYBE THAT PUTS THAT INTO BETTER PERSPECTIVE. I TRIED POSTING SOMETHING SIMILAR EARLIER TODAY ON THE BLOG AS WELL BUT IT WA MODERATED OUT AND NEVER POSTED SO NOW IM TRYING AGAIN LOL MAYBE ITLL MAKE IT THROUGH THIS TIME BUT I DOUBT IT!

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By: David Brickman

David Brickman — Wed, 22 Aug 2007 08:24:11 +0000

Hi Mary,

I would like to comment on my use of the word case. I never said the players are cases, but rather that cases arise with incidents that involve the players. I am not really sure what other word would have been better to use and I apologize if you took offense to this.

In general we encourage our players to contact support and deal with any issues through them. Our support team is in touch with our casino management team to help to assist them when necessary. It is also worth stating that airing a grievance in public doesn’t always mean that the casino will bend to the will of the player; we handle every situation, be it email or via a public forum, on an individual basis.

In regards to your specific issues I would be interested to hear exactly what you mean by “the casino didn’t care” because that certainly doesn’t sound like the way we to treat our customers. If you would like me to personally review your account please send me an email to press@jackpotfactory.com.

All the best,

David

By: LooHoo

LooHoo — Wed, 22 Aug 2007 07:56:11 +0000

wow Mary - he wasn’t calling the player a “case”, he was calling the player’s CASE a “case!”

I’m sorry that you feel you were treated badly by JF but in my experience they’re one of the few casino groups who DO care about their players. I deposited twice at All Jackpots and when I didn’t win, they wrote me a mail that said “Sorry you had a losing streak, we’ve put some money in your account.” In all the time I’ve played online, I’ve never had a casino do that before.

By: Mary

Mary — Wed, 22 Aug 2007 03:23:42 +0000

Hi David, I’m eager to hear about the ‘case’ you have been dealing with for 3 months. I find it interesing that you consider us cases. I considered myself a loyal casino player for over five years. I played at All Slots, All Jackpots, Wild Jack and then VIP at various times over the years.
I encountered a series of issues involving banking and customer support over about a three month period beginning in April. In the end, the casino didn’t care that I had been a depositing customer for so long. As a result, I’ve found another group where I play instead. Perhaps I should have aired my grievances more publicly. Then this ‘case’ might have had a happier ending. At any rate, knowing that the casino considers its loyal players ‘cases’ makes it easier to understand why I was treated so poorly. I know that you will not print this since this is such a warm and fuzzy blog. But you did open the door.